We take your privacy very seriously and are committed to protecting the privacy of all visitors and subscribers to our website or any application we make available via an app store (the “Application”, together with the “Website”), and the corresponding services available through the Platform (“Services”).
1. THE DATA WE COLLECT ABOUT YOU
1.1. When you visit the Website or the Application to access the Services or to request a quote for the Services, you may be asked to provide information about yourself. This may include:
a. your name and contact details, including email address and telephone number;
b. location data;
c. your billing information, transaction and payment information and history; and
d. such other information as we may from time to time require to provide the Services and comply with applicable law.
1.2. You agree and, where required to consent to, the collection of information about your usage of the Website and the Services and information.
1.3. This information is required to provide the Services to you. If you do not provide such information, it may delay or prevent us from providing the Services.
1.5. Calls between you and Agarwal Packers Dubai may be recorded or monitored for quality assurance and customer service purposes. As part of this process, Agarwal Packers Dubai and its service provider will receive in real time and store data about your call or text message, including the date and time of the call or text message, your phone number, and the content of the text message.
2. WHO WE SHARE YOUR PERSONAL INFORMATION WITH
2.2. We may also share your information with:
a. third parties we use to help deliver our products and services to you (for example, payment service providers) and
b. other third parties we use to help us run our business (for example, marketing agencies or website hosts).
2.3. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
2.4. We may use or share the information you provide to us if we are under a duty to disclose or share your information in order to comply with any legal obligation or in order to enforce any obligation against you or to protect the rights of us and our affiliates. This may include the exchange of information with other companies and organisations for the purposes of fraud protection and prevention.
2.5. We may also need to share some personal information with our affiliates, subsidiaries and third parties. Usually, personal information will be anonymised but this may not always be possible. The recipient of such personal information will be bound by confidentiality obligations.
3. PURPOSE OF PROCESSING
3.1. Your information will allow us to provide you with a quote and allow us to supply the Services you require.
3.2. We will use your information for the purpose of fulfilling service orders placed by you, processing any other transactions authorised or made by you with us, informing you of special offers and providing other marketing information to you which we think you may find of interest, undertaking services or customer research/development.
3.3. Your information may be used by us to contact you for your opinions on the Website, the Services and our business, and to notify you of changes or developments to the Website, the Services and our business.
4. DISCLOSURE OF INFORMATION
4.1. In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part of our assets that insolvency practitioner may transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy. We undertake not to provide your personal information to third parties except in accordance with this policy.
4.2. Your information will not be disclosed to government or local authorities or other government institutions save as required by law or other binding regulations.
6.1. We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorized access, improper use and disclosure, unauthorized destruction or accidental loss.
6.2. We also have procedures in place to deal with any suspected data breach. We will notify you and any applicable regulator or authority of a suspected data security breach where we are legally required to do so.
7. ACCESS TO INFORMATION
7.1. You may ask us whether we are storing personal information about you by emailing our admin department via the Contact page and, if you wish and upon payment of a fee of AED 50, we will provide you with a copy of the personal data we hold about you by email. We may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if identity is not established.
9. PAYMENT DATA
9.1. We employ a third-party provider for processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes. We do not have access to or retain any of your payment information.
10. UPDATES TO POLICY
10.1. We reserve the right to vary this from time to time. Our updated policy will be displayed on the Website, and by continuing to use and access the Website, following such changes, you agree to be bound by any variation made by us. It is your responsibility to check this policy from time to time to verify such variations.